Digital products

Cape codes are delivered instantly, so a sale is final once a working code is delivered. We do not refund change of mind, buying the wrong cape or redeeming on the wrong account.

You get a replacement, or a refund if no replacement is available, when the code was not delivered, you were charged twice, or the code was invalid or already redeemed when you received it. Report it within 3 days of delivery.

We do not refund a code that was redeemed by someone else after delivery, a problem reported more than 3 days after delivery, or changes Mojang or Microsoft make to a cape or to your account.

EU and UK consumers

If you are a consumer in the European Union or the United Kingdom, you have a statutory right to withdraw from a distance contract within 14 days without giving a reason. For physical goods the period starts when you receive the goods. For digital content that is not delivered on a physical medium, you agree at checkout that delivery begins immediately after payment and acknowledge that you lose your right of withdrawal once delivery has started. Your other statutory rights, including rights regarding faulty or non-conforming products, are not affected by this policy.

Full details, including the model withdrawal form, are on our Right of Withdrawal page.

How to request a refund

To request a refund or replacement, open a support ticket at https://caperush.mysellauth.com/customer/tickets and include:

• the order number and the email address used at checkout;
• the product concerned and a description of the issue;
• screenshots or error messages where relevant, so we can investigate quickly.
• an uninterrupted screen recording from the moment you reveal the code until the error on minecraft.net (without it we may not be able to replace or refund the code).

We aim to respond within 2 business days. If a refund is approved, it will be issued to the original payment method. Card and wallet refunds usually appear within 5 to 10 business days depending on your bank. Cryptocurrency payments are refunded to a wallet address you provide, at the fiat value of the order at the time of purchase, less network fees where applicable.

Chargebacks

Please contact us before opening a chargeback or payment dispute with your bank or payment provider. Most issues can be resolved quickly and directly. Chargebacks filed for products that were delivered and not reported to us may be contested with evidence of delivery, and we may suspend the associated account and revoke any licenses or keys while the dispute is open.

Contact

Questions about this Refund Policy can be sent to:

CapeRush — open a support ticket at https://caperush.mysellauth.com/customer/tickets

Last updated: October 9, 2026